Refund policy

You have 15 days from the time your order is successfully delivered to request an exchange or return. 

All exchanges and returns must first be authorized by speaking to a customer service rep via email or phone.  You are responsible for any shipping charges back to us.  We also recommend that you insure/track your return just in case. Any shipments we receive without an ORDER number will be denied and returned back to you at your cost. So please call us up before doing anything!

Items purchased online are not returnable to retail locations.  Items purchased at retail stores are not returnable to the online store.  Sorry.